What is the difference between a payout and a withdrawal?
Why is the Withdraw button disabled?
Withdrawal is available only when the settlement account balance meets the minimum withdrawal amount for the initiating currency. Amount limits apply per initiating currency — contact your account manager for the exact limits.How is the withdrawal fee charged?
The fee and the resulting remitted amount are both shown on the application page before you confirm — read them there rather than computing them yourself, because the fee basis and whether it is deducted from the withdrawal or charged on top are both set per agreement. Intermediary-bank charges along the remittance route are borne by Waffo, so the remitted amount arrives in full.Can I change the bank account my withdrawals go to?
No — not in the Portal. The beneficiary account comes from your KYB / agreement configuration and is read-only. Account numbers are masked to the last four digits. Settings > Bank Accounts lists the configured accounts for each currency. To change an account, contact Waffo.What do the withdrawal statuses mean, and why is the arrival amount sometimes empty?
The merchant API reports a simplified set of statuses — in progress, success,
failure and a bank-return state — while the Portal shows the detailed list
above.
Withdrawal history shows the most recent 90 days by default, newest first.
What is the statement I confirm when withdrawing? Can I download it later?
Confirming a withdrawal generates a statement (payment request document) with the amount, fee, resulting amount and beneficiary account, and records your confirmation. You can export it as a PDF any time from Withdrawal History. It is computer-generated — no signature or stamp is required.For a cross-currency withdrawal, when will I know the rate and received amount?
Not at application time: the application and confirmation pages show no expected received amount. The rate and received amount are backfilled onto the withdrawal record and statement once the channel result returns. Limits apply to the withdrawal currency; the fee is charged in the target currency.Can Waffo withdraw my settlement balance automatically?
Yes, but it is not something you switch on yourself. Ask your account manager to set up an automatic withdrawal contract on your settlement account; once one exists, an Auto Withdrawal tab appears in the Portal and you can pause, resume and terminate it from there — see Automatic Withdrawal for the trigger rules and statuses. A contract triggers on the balance reaching an agreed threshold. If the balance is below the threshold when the contract is due, that run is skipped and not made up later — the next run is the next scheduled one. If the beneficiary account has become invalid, no withdrawal is initiated and the contract is flagged.How do I send payouts in bulk through the Portal?
- Download the batch template for the destination country.
- Fill it in and upload the file; the system validates it asynchronously.
- Name the batch and create it.
- Preview — available settlement balance, total payout, recipient and fee amounts.
- Submit. The batch then processes until Completed.