Learn how Waffo payment orders, subscriptions, and refunds transition between statuses.
Order status transitions
Order status reference
Status
Description
Final
PAY_IN_PROGRESS
The order has been accepted and the user is in the process of paying
No
AUTHORIZATION_REQUIRED
The payment method requires user authorization (e.g., an e-wallet)
No
AUTHED_WAITING_CAPTURE
Authorized, awaiting capture confirmation (card payments; requires the merchant to confirm capture)
No
PAY_SUCCESS
Payment succeeded
Yes
ORDER_CLOSE
The order is closed (cancelled, failed, or timed out)
Yes
Subscription statuses
A subscription starts in IN_PROGRESS. It enters AUTHORIZATION_REQUIRED when the user must select a payment method or complete authorization. After the user completes authorization, processing continues toward ACTIVE; failures or timeouts move the subscription to CLOSE. Cancellation statuses and EXPIRED are final. The diagram shows only the key path through creation, authorization, activation, and completion; see the table below for each final status.
Status
Description
Action
AUTHORIZATION_REQUIRED
User authorization is required (e-wallet scenario)
Redirect to the subscriptionAction URL
IN_PROGRESS
The user is confirming the subscription
Wait for the Webhook
ACTIVE
The subscription is active and charging normally
Store the subscriptionId
CLOSE
Closed (timed out or failed)
Re-initiate if needed
MERCHANT_CANCELLED
Cancelled by the merchant
—
USER_CANCELLED
Cancelled by the user
Update local records
CHANNEL_CANCELLED
Cancelled by the channel
Notify the user
PLATFORM_CANCELLED
Cancelled by the platform
Check cancelReason in the subscription inquiry response
EXPIRED
The subscription has expired
Re-initiate if needed
Refund statuses
Status
Description
REFUND_IN_PROGRESS
Refund is being processed
ORDER_PARTIALLY_REFUNDED
Partial refund completed
ORDER_FULLY_REFUNDED
Full refund completed
ORDER_REFUND_FAILED
Refund failed
Best practices
Use the Webhook as the only source of truth: redirect URLs are only for user experience and should not be used to determine the payment result.
Handle intermediate states: do not automatically close orders in PAY_IN_PROGRESS; wait for the Webhook or query proactively
Idempotent handling: Webhooks may be delivered more than once; ensure your handling logic is idempotent. See Idempotency
Unknown status: when you encounter error code E0001, query using the original paymentRequestId and do not automatically close the order. For the full handling flow, see Error handling
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